Q: Does QuickBooks offer a POS SaaS Solution? (web-based/cloud solution with no need for physical servers).
A: No, but you can enter a suggestion. Most of our clients prefer to have a local machine and then backup data to the cloud.
Q: POS system in not picking up cash sales -- only credit card sales are registering. What are we missing?
A: Most likely, you are missing the cash sales with you synch to QBFS. If that is your problem, look at your chart of accounts, there should be an account called Cash in Drawer. Cash sales are there by default.
QuickBooks Point of Sale: Multi-store 8.0
Question: When you are returning a group item from the original sales receipt, you have three items that you can “check” for return (this particular group has two inventory items in it); the group item plus the two components of the group. Do you need to check all three, just the group item, or just the components of the group?
EMS: The group is a simple way of getting items on a receipt. The group has no effect on inventory, so you can return the group, a single item from the group, etc. If you return the group, it will maintain group pricing.
Q: I am wondering if I am able to alter what information is printed on my invoices (other than editing each invoice after I have made the financial transfer into QB.).
For example: We use manufacturer part numbers, not the POS assigned part numbers. When I print the invoice from QB, I get my part #, and then the POS part # is listed with it. I only want to show my part number. Also, POS makes a subtotal line in my invoice too, that I can easily delete, but it is a pain to have to do that on every invoice. Any ideas?
A: Unfortunately, you are not able to alter the way the information posts from POS into QBFinancial. I would go to help and enter a suggestion.
Q: How can I get the item description to print on 2 lines or more?
A: You can’t word wrap on inventory tags. I would enter a suggestion under help and send feedback from the home screen.
Q: I have 2 computers networked together with POS 9.0 (soon to have 3). When I do an end of day they are added together. How can I set it up to be separate? I want to know which computer/worker is short. Currently I have no way of knowing who…
A: So you need to have the report options come up first. To do so, go to report center and the main page with all of the reports. Down at the bottom is listed a box that saiys show modify report window before running report. Check the box. Now, when you run your Z-out cash drawer report, it will give you a chance to modify and select which register you want.
Q: If you pay a vendor by COD and you sync the POS vender purchases into QB’s, what do you do with A/P entries which are already paid.
A: What you need to do is to create a credit for the vendor in accounts payable. To do that, when you enter the check or credit card charge, use accounts payable in the account field and then put the vendor in the customer/job field. Since you are using Accounts Payable, vendors will be listed. This will create the credit that can be applied to the bill.
Customer Issue: Can’t exit POS 9.0. Error messages include “Access violation at address 0078C063 in module ‘qbpos.exe’. Read of address 00000000. Also, “Access violation at address 00De5FC3….read of address 000001D3. Am loathe to shut the machine down.
EMS Response: Access violations in general are resource related and can occur if you seldom reboot the machine as all programs have small memory leaks that decrease resources over time. I advise my clients to reboot machines at least once a week.
Q: Is there a way to combine departments in a report? We are a Garden Center that sells plant materials as well as mulch, soil and rock. I want to generate a report that summarizes all plant sales vs mulch, soil and rock. Plant departments are items like annuals, grasses, ground cover etc. I need to combine all of the plant departments into a category called “Plant Materials” and the mulch, soil rock etc into one category.
EMS: Not really. Had we consulted with you we would have advised to set up your departments starting with Plant Mat:Annuals, Plant Mat:Grasses, etc. In this way, they would be all together for easy grouping. You can sort of do what you want by using Department Codes. Codes are no longer required and do not need to be unique. Therefore, you could put the code PLA in all of the departments that are your plant materials departments. In this way, you can filter by the dept code
Q: I want to relocate QB POS Data file from shared documents to shared network file. I have tried dragging, copying, etc. Getting error “Being used by another person …” Nothing else is opened. I have rebooted and shut down PC.
EMS: POS will scan the network to connect client machines to the POS server. The only reason I have seen people want to change the database location is so that the database is on their file server for backup. There are two choices. Install POS on the file server and make that the POS server or schedule your backups to a drive on the server and then back up the backups.
