Q: When I try to sync t-hub with QuickBooks it says "please configure QuickBooks Point of Sale company file setting before synchronizing." How do I do this?
A: We have had experience with this, but perhaps you purchased T-Hub with the support package. If so, you should submit a support ticket.
If you are a current user of QuickBooks Point of Sale (POS) Version 9 or Version 10, once you install the most current maintenance release you will need to reset the connection to QuickBooks Financial (QBF). Open QBF, open POS, go to Preferences, choose Financial reconnect file to reset the connection. On occasion, you may need to remove the application entirely. If so, please call us for a 10 minute complimentary fix.
QuickBooks POS is well positioned for retail customers that are either in the process of opening a store and have yet to make a decision on how to manage the store or have been in business for a while and their current solution is no longer meeting their needs and/or causing them too much pain. QuickBooks POS provides robust tools to help retailers view their business at a glance and perform everyday tasks more efficiently.
Are you using a cash register and a credit card swipe in which you manually enter the customers information?
Is your inventory management system providing accurate reporting so you don't over order or under order?
Are you able to run reports at any time of the day to see your business at a glance?
QuickBooks POS features include:
•Real-time inventory tracking to identify what's in stock, what's hot, and what needs to be reordered.
•Reporting tools to track customer interests and provide better, personalized services.
•Integration capabilities to electronically transfer sales information to QuickBooks Accounting software, eliminating dual entries and data entry errors.
•Easily ring up sales accepting credit cards and keeping checkout lines moving.
Additionally, today more than 240,000 businesses use Intuit's integrated POS and Merchant Services (Intuits credit card processing service) solutions. Intuit offers retail customers a competitive discount rate with no hidden fees and no cancellation fees.
When you use QuickBooks Point of Sale, it's also easy to accept credit cards and debit cards with Intuit's Merchant Account Services.
Q: The cash drawer will not open under the POS menu. It also doesn't open when a Z-Report is run. How do I fix this? But, it opens after every sales transaction whether cash or credit is taken.
A: Not exactly sure why it won't open when using the POS menu. If it is greyed out it may be that your permissions don' t allow it. As for the reasons it opens, you can modify that under your company preferences and sales. As for the Z report, it should only open for the z out cash drawer report.
Join us for our next QuickBooks Fundamentals Seminar on Tuesday, August 9, 2011. Learn from one of the top 5 POS sellers across the nation and leave enthusiastic to use QuickBooks POS to manage your inventory, accept customer payments, manage customer information, accurate reporting and much more!
Click on the flyer for all of the details. Register Now!
Is your family member, friend, neighbor, or colleague opening a new business or struggling with their current POS system?
Allow us to help them and we'll reward you for your efforts. Learn More
Q: I'm trying to avoid buying a second license. Here is what I would like to do with POS:
Have a computer set up running the cash register, but also have a computer set up to enter new inventory at the same time the register is being used. Can I use an excel template to enter all new inventory and periodically import the new inventory to the cash register computer?
A: That would be a real problem if you are using POS with QBF. When you import inventory, it creates an inventory adjustment which is posted to financial as a negative expense. When you receive inventory into POS, it gets posted as a bills which is how it should work. If you need to enter inventory at the same time as sales, you really need another license. Remember you can buy it from a reseller like us as well as Intuit. Resellers set their own pricing.
Q: Every time we conduct a financial exchange during customer synchronization the exchange wants to duplicate customers...why is this?
A: I have seen this before. If you go into the merge customer field, and select one of the customers, you will see the QuickBooks name at the bottom. Mostly likely there are some problems with the company names and customer names in POS. Since QBFS needs something in the top field, it will create a duplicate. You can merge in POS and then in QBFS and this should correct the problem.
Q: How do you integrate Quickbooks POS with Zen Cart?
A: In general, you need to use third party software to connect the Zen cart with QuickBooks POS. If you go to marketplace.intuit.com, you can see a list of software to be used. We have set up several of the major ones and there can be issues with each one.
Q: We opened a new store and changed to POS 10.0 (used a completely different system before). We used receiving voucher to transfer inventory from old store and system to POS 10.0. We then sent that information to QB 2011. Now we have multiple vouchers that are not bills to be paid. How do we reconcile them?
A: It sounds like you duplicated your inventory information when using the receiving vouchers. If we had of consulted with you we would have advised creating the items with Zero qty and then doing a physical inventory to get your initial counts. It is going to be a mess to clean up because POS will post to A/P and Inventory asset. It may be possible to create general journal entries that create inventory and then debit A/P. This will create a "credit" that can be used to pay the bogus bills, but I would be very careful. Depending on how long you have been using system, I might recommend creating a new file and exporting the list from old file and import into new file. This problem will be tricky to resolve and I would advise consulting with a POS expert. I will be glad to assist.
