Q: Every time we conduct a financial exchange during customer synchronization the exchange wants to duplicate customers...why is this?
A: I have seen this before. If you go into the merge customer field, and select one of the customers, you will see the QuickBooks name at the bottom. Mostly likely there are some problems with the company names and customer names in POS. Since QBFS needs something in the top field, it will create a duplicate. You can merge in POS and then in QBFS and this should correct the problem.
