With numerous small businesses already in operation and so many more opening each day, it is a joy to speak with business owners to learn what inspires them and how they got their start. Today, I had the pleasure of speaking with a new client who is opening a tea and cake restaurant/tea room where patrons can enjoy delicious food and treats while sipping on a selection of fine teas. With an appreciation for the British traditions, she has listened to her community to implement a strategic business approach. She will offer the high tea and afternoon tea, keeping some of the formality but in a less formal environment. The setting will be more relaxed and casual with indoor seating and outdoor garden seating. In the mornings, grab-and-go items such as coffee and baked goods will be available. She is implementing the QuickBooks Point of Sale (QBPOS) system and we will provide our support services.
As our business continues to grow, we receive great satisfaction from providing real solutions to our clients; not simply selling a product, and by ensuring that we have built a reputable rapport.
It’s always encouraging to receive positive feedback that we are in fact providing the type of service that we strive for and it makes an impressionable difference to our clients. It’s important for us to measure satisfaction, so we have been sending surveys regarding our services and customer support. We have embraced these as a tool to measure the level of satisfaction our clients experience with our company. We appreciate the responses we’ve received thus far. We’d like to share a few here.
From a new QuickBooks Enterprise Solutions client:
“Their sales rep (Anita) was incredibly understanding and patient with our Company transition. They set up an appointment to test drive QuickBooks with William who was informative and was very willing to tailor QuickBooks and the add-ons to exactly what we needed as a distributor. Furthermore, they were able to help me save $$ in our budget and provided us with a server for a more than reasonable price. I would FULLY recommend English Management Systems to any business in Southern California that needs a POS System or QBES!!!”
From a long time customer who has both the QuickBooks Point of Sale and Enterprise Solutions product:
“English Management has provided excellent support for our QuickBooks software applications. We use both the Enterprise version of the accounting software and the Point of Sale system that integrates to it. William English has been very helpful and provided quick response when we had problems and he has given us excellent advice on adapting the systems to our needs.”
This response is from a business owner who has been a customer of EM$ since 2006. They have multiple locations and recently upgraded their QBPOS to V2013:
“Sofia was fantastic to work with. She responded quickly to any questions that I had and made herself available to fit my schedule so that she could remotely work through a problem that we were having. Will English also helped me, via telephone, on a different computer issue while he was at a trade show on the other side of the country. I've dealt with English Management Solutions for software and hardware purchases as well as technical assistance for over 3 years now and have consistently had positive experiences. Thanks guys.”
Thank you for trusting us with your business software and bookkeeping needs!
Referrals Make a Difference. We value the confidence that you place in our staff and the Intuit product by referring EM$. For those clients who refer us business that results in billing hours, we will give you a $25 Amazon gift card.
