Q: We had a customer who paid with a credit card and then returned an item the same day. They wanted us to leave it as a store credit until they came back today. Now it showed credit but then I took off from purchase and it says we gave cash back? Is that right?
EMS: If you use the on account function, it will create a store credit. When you rang up their purchase, did you put the payment on account and some other form of payment? If so, it would want to refund the balance and most likely selected cash. This is not a common as it used to be, as POS defaults to the proper area, but if you click in the wrong area, you can get yourself all confused.
