Q & A with Will English
Topic: Receiving an Unsettled Transactions Warning When Closing QB POS
Q: I have a client that is getting a warning that he has unsettled credit cards (CC) transactions when closing his program, but when he runs his End-of-Day the program tells him there are no CC to process. Any ideas?
A: You have an incomplete closed batch. Have them call Intuit Merchant Service support and then they can manually force the batch to close. There are a number of steps and it requires the entry of a merchant service password that changes daily, but it is pretty straight forward. This can happen when you restore a backup over a file that has not been batched properly. I always batch before doing any file operations.
