Q & A with Will English:
Today’s topic is about recording deposits in QuickBooks Financial but all of the transactions are not present for one day. Below are the questions and statements from one of our retail clients and Will’s replies.
Question from client’s email: I have a weird issue. I'm recording deposits in QuickBooks Financial (QBF) and for one day I do not have all of the transactions present. If I look in Point of Sale (POS) I see all of the sales that we had but for some reason both cash and credit card are way short in QB. Should I resend the information for just that date? Thanks!
Will: Go into Sales History. Try to filter for the QB status as Error or Not Posted and see if there is anything there. Then, answer back.
Client: I looked at this month and sorted by QB Status and each one has completed in the field.
Will: Go into one that appears to be missing. Then, go to the I Want To (must be done on the server computer) and view financial detail. If the link is blue, click and open in QBF. If it is black, then someone has deleted the transaction.
Client: I fixed the issue by resending the ones that were missing. Thanks!
