A question from one of Will’s colleagues:
My client is using QuickBooks Point of Sale (POS) v9 Pro, QuickBooks Premier 2012. When I pull a sales tax report from POS and compare to Sales Tax in QB the numbers are off. I normally tell my clients to trust the POS numbers since the sales are entered here. This client is a work in progress, but I'd like to be able to tie out numbers reasonably close. I have about $10K difference in sales. Do you have any ideas on troubleshooting?
Will’s response: The biggest problem is that there is a bug in the software. If you choose the exempt option when recording the sale, the sale will transfer over to QuickBooks with no tax, but the customer is set as taxable. For this reason, never mark the customer as exempt. Do set up separate locations for all of the reasons that someone might be exempt and use those. For example, set up an out-of- sale location, resale location, etc.
