IMPORTANT PRODUCT UPDATE FOR USERS OF THE INTUIT MERCHANT SERVICE
Intuit has released a patch to fix the issue where Point of Sale could potentially time out while processing credit cards. This issue may have caused duplicate transactions. Intuit provided the following information to fix the issue along with their sincerest apologies as they realize that this is far from an ideal experience. They will be issuing refunds for fees related to any impacted transactions once they have been reversed in the Merchant Service Center.
To fix this issue:
1. You must install their recently-released patch.
To install this software update:
1. From within your POS software, click the Help link in the upper right-hand corner of your screen.
2. Choose Software Updates from the dropdown listbox.
3. Choose Check for Updates from the popup message box.
4. Choose Install this Update if an update is available.
2. Please review the Recent Activity section in the Merchant Service Center to confirm whether you were affected. If you find duplicate transactions, you can reverse the affected transaction(s).This will ensure your customers are charged for the appropriate amount.
Detailed instructions
1. Sign in to the Merchant Service Center.
2. Click the Reverse a transaction link in the Processing Tools dropdown.
3. Complete the fields and then click Find.
4. Select the checkbox for transactions you want to refund and then click Submit.
Once you have reversed the duplicate transactions, Intuit will refund any processing fees incurred.
