QB POS Errors

While I advise all of my clients not reverse receipt and instead do a return receipt, occasionally they will have a problem with a receipt that needs to be fixed.  For example, you rang up the wrong item with the same price, but now your inventory will be off.  If you reverse a receipt where you have processed a credit card, it will refund the customer credit card, so this is not a good idea.  What you can do is to do a return receipt on the same day and process the refund as payment on account.  You can either use the customer that was the problem or create a customer called sales receipt cor

When we are called into consult with a new client who either set up POS themselves or had another consultant work on it, the most common problem we see is a negative amount in the POS inventory adjustment expense.  This indicates that the client has not been receiving inventory in properly.  Most commonly, the client will just enter quanities of items in the on-hand field.  While POS does warn you that you are creating an adjustment, you can hide the message and most do.  What is happening is that you are telling POS that you have X qty at Y cost and therefore it increase the inventory and the