POS recently experienced a problem with new items not showing up at the remote stores and existing items being removed. This bug came to light after December 16, 2009 as the problem was hidden before then. The problem has been fixed in V6 through V9. For versions earlier than V6, it is Intuit's policy to Sunset software after 3 versions. That means that they will not fix problems prior to V6. In fact, V6 will sunset after May of this year. To fix V7-V9, either select check for product updates under the help or go www.quickbooks.com/support. Choose your version and then click on product updates. While we understand the frustration, there are many reasons to update your software. You get the benefits of all of the new features and there have been 100's of improvements. Also you get access to support and patchs from Intuit. To ease your transition, we are offering special pricing for V9 upgrades. Call or email for more info