Question: POS Pro v. 7 is crediting customers too much money upon return of items that had a discount on the original sale. If this is happening in our system it must be happening to everyone else using POS Pro v. 7. Has anyone figured out a way to resolve?
EMS response: I always teach clients to refund for the original receipt. Go to sale history and find the receipt, then click on I want to and return items. Doing it this way will make sure that you only refund what they paid for it.
