Q &A with Will English:
One of Will’s colleagues, a QuickBooks consultant, has a client with POS V6.0 multi-store who is moving it to new machines.
Colleague: I have a client who has V6.0 multi-store and is moving it to new machines. When their I.T. installed the software on the headquarters machine, it says that it is the headquarters in the preferences but if you go to the help>about it says it is a client. How do I fix that? Uninstall and reinstall?
William English: So we need to be clear about terms. HQ's refers to the location and when you install the software. It only asks if it is a server or client. The company file is how you determine if a company is the HQ or a remote file. So, if you go into preferences, company and then multi-store, it will tell you if you are an HQ file or a remote even if you are on a client machine.
Colleague: So then the issue is in the install? Sorry, since I didn't install it and haven't seen this before I am slightly confused. I cannot see the backup and restore under the utilities even when signed in as sysadmin which is why I was looking to see what store it thought it was.
William English: Mostly you are at a client machine. Back-up and restore is only on the server. Probably what happened is the IT company moved the server machine on you, especially if they were installing a file server.
Colleague: Okay, so I just need to uninstall and reinstall it since the location we are talking about should be the server?
William English: You need to also make sure you have the most current file backup to restore once you reinstall as server, as if there were any transactions entered while file was on different machine.
