What does this mean? You may have received notification from Intuit that services to older versions of the QuickBooks products are scheduled to be discontinued on May 31, 2013.It is legitimate, and there is a lot of confusion surrounding this, but don’t panic! We want to help clear it up. And one plug is that we also encourage you to contact us for all of your QuickBooks needs and allow us to be your QuickBooks resource! As a Certified QuickBooks ProAdvisor Consultant and Intuit Premier Reseller, Will English is capable of providing ongoing customer support for your QuickBooks needs.
Here’s what’s happening in a nutshell:
Intuit has what they call a Sunset Policy where they phase-out their older software. This means that if you are using QuickBooks software that’s currently being sunsetted (see table of products below), your software will continue to work, but your Intuit Support plan and other Intuit Services will be cancelled after May 31, 2013 if you use the plan and services. After this, you will still be able to get answers to frequently asked questions through the searchable QB knowledgebase at www.quickbooks.com/support at no extra charge, but you will no longer have access to Live Support and other Services that Intuit provides.
- If you don't make use of Intuit's live technical support or any of Intuit's add-on services, and are happy with your current version of QuickBooks, you can continue to use it and will not be affected by this change.
- If you are using a product affected by service discontinuation and want to maintain access to live technical support and add-on services, you'll need to upgrade to the latest version of QuickBooks as soon as possible. Please read on and review the Affected Services below.
Will English is also available to offer ongoing Customer Support even for the older versions of QB, as long as the issues are within his capability to fix. If it is an issue that has to be escalated to Intuit, we will not be able to since they'll no longer support that version. If you are interested in pricing details for the newest version please let us know.
Please open the attached document below to review the Affected Services and Table of Products. Upgrade as soon as possible to retain access to the Intuit add-on services and live support. Contact Us Today!
