With the holiday season around the corner, we would like to share some helpful tips & our holiday calendar.
In preparation for the holidays:
- Make sure you have enough store supplies on hand such as receipt paper, pricing labels, hang tags, etc. You don't want to run out & then have to wait for a shipment, hindering your production & possibly sales.*see Note below for ordering.
- Is your staff properly trained on the software? QuickBooks (QB) has a practice mode that allows users to practice using the software without affecting the actual system & data. No transactions are actually recorded.
At EMS, we offer onsite & remote training so you can be confident that your staff knows how to manage the various transactions & QB functions correctly. You don't want to lose business due to untrained or improperly trained employees. - Gift cards: You can process gift card transactions easily, increase store traffic & sales, encouraging more repeat business. And don't forget that they make a great gift, especially for shoppers who don't know what to give or need to make a quick purchase. Gift cards never go out of style.
- Decorations & Seasonal Items: Making room for holiday decor means spending a little time planning. You'll need to decide where to relocate things & how to make room for the holiday items, be it store decorations &/or seasonal items. Avoid clutter. Keep the traffic flow comfortable for your shoppers. Make sure all items are clearly priced where the labels & tags are easy to see. Some customers won't ask if they don't see a price but will shop at another store where pricing is visibly marked.
- Keep the store clean. A clean & inviting environment will attract more customers & enhance the shopping experience, more so than a dirty, cluttered store. The staff should also be clean & tidy, not eating while assisting customers, etc.
OUR OFFICE HOLIDAY CLOSURES: 
Thur. Nov. 27th & Fri. Nov. 28th:closed for Thanksgiving
Wed. Dec. 24th we will close at 3pmPST for Christmas Eve
Thur. Dec. 25th: closed for Christmas
Wed. Dec. 31st we will close at 3pmPST for New Year's Eve
Thur. Jan.1st: closed for New Year's Day
Customer Service Requests: QuickBooks customers who require technical assistance or have an emergency during our office closures may do one of the following:
CONTACT US: (858) 467-0400 Local | (877) 467-0451 Toll-Free
Use our online Contact Us form | Email:info@englishmanagement.com
*For non-emergencies, leave a message at our office number or send an email & we'll reply the following business day.
CONTACT INTUIT SUPPORT: Fees may apply:
* Point of Sale: 1-800-4INTUIT (800-446-8848)
* Enterprise Solutions: 866-340-7237
* Merchant Services: 800-558-9558
NOTE:
Some of our staff will take vacation during the holiday season. This may cause a small delay in scheduling support & training. We value each of you & will do our best to accommodate.
Please plan accordingly & schedule any system upgrades or major process changesbefore or after our holiday closures, allowing enough time for product to arrive & to schedule support/training as necessary.
Shipping lead times on non-holiday weeks:
Supplies: 2-3 business days. Software: 1-2 business days.Hardware: 2-5 business days.
