Many times our clients have issues arise in QuickBooks that we can quickly resolve by communicating through email or by phone. One of our clients emailed Will with the following issue and his response follows.
Q: The girls rang in a sale with a quantity of like 60000 but they changed the price to the correct price for 1 item, so the amount of the receipt was right. I did a return receipt and put it to the customer account and then a new sale with the corrected quantity, so the quantity is right but the receipt won’t upload to financial because there is an error due to the quantity issue in the receipts for the original sale and return. How do I force this receipt through so I can deposit the $$$ in QuickBooks correctly? I don’t want to reverse it because then the charge is voided.
A: If you click on the ‘I Want To’ menu and choose ‘View Financial History’, you will see a screen that allows you to mark as successfully sent. That will fix the error.
