Q: Sometimes when I enter a receipt thru POS to a customer, it comes across to QBPro listed as a counter sale in deposits. Also, the customer account it was entered to does not reflect the sale. When you go to back into deposit detail you can’t change the customer from counter sale to the correct customer. The only way you can then correct it is to delete the deposit, go to the original receipt, and change the name, save, then redo the deposit. Why does this happen? Can I change a setting somewhere?
EMS: This is not by design for cash and credit card transactions nor should you need to change it in QuickBooks financial. In fact, we recommend that you post in summary fashion which will create one sales receipt under counter sales for the total of that days sales (excepting on account sales which will create an invoice with that customer) You can get all of the sales reports, etc. out of POS.
