Question from a new QBPOS User: This is only my second day using QuickBooks Point of Sale (QBPOS). I just did a return as a cash refund instead of on the customer's credit card for a phone order. How do I fix that?
Answer from Will English: Assuming that you are using Intuit's merchant account, you will do a return receipt and use the customer credit card # just like you did for the sale. Otherwise, the customer credit card will not be refunded. Now this leaves the problem with the cash refund as now your cash drawer will be off. To fix this, copy the receipt, change the date to the date of the refund "sell" the item and take cash. Then your cash will be correct and your customer will have their refund.
