Q. Our POS has been adding tax twice to sales and it has created two issues. One, the sales receipt still shows a balance due and second, the sales tax liability is inflated. How do I correct this and delete the remaining balances showing due?
A. Most Likely someone changed the POS tax to a percentage and now it is using both the tax that you set up in POS as well as POS tax. POS tax is a placeholder created to occupy the tax code field on the sales receipt and should be at a zero rate. If this is the case, change it back and when it asks if you want to change previous transactions, say yes.
