Submitted by Will on June 22, 2011

Q: We updated Quickbooks Pro to 2011 and now POS will not connect to the Quickbooks Pro 2011. I have isolated it down to it has to be a password issue in Quickbooks Pro since it changed our old password and put in a new one. So I figured that the POS is trying to open the new file with the old password. But I am unable to find that. Thank you!

A: I have not tested V5 with 2011, but would be surprised if it is compatiable.  In addition if you are using Intuit Merchant Processing, you are not PCI compliant.  I would encourge you to upgrade.  We can offer special pricing for you to upgrade.  We can also offer V9 if desired.  Given V5's issues with Phyiscal inventory, etc, please seriously consider upgrading.